DHL and my headset

My new Logitech USB headset arrived and I am happy. But the question here is _how_ it arrived!

Some time ago, DHL took over our national parcel service. And on a Saturday, I was in the bathroom doing big buissnes when the doorbell rang and of course I could not answer. Later I found an orange DHL Express parcel notification card in my letterbox.

I think to make it more clear, I should explain, that there is in this suburb a Post Agency and a Post Office. In the Post Agency you can do all your stuff like you are used to. But when the postman for parcels brings you a parcel, and you are not at home, he puts it either at the Post Agency (for COD (Cash-On-Delivery) or other special letters or parcels) or at the Post Office (for BIG parcels).

Since I exspected no parcel at that time and I had no idea what it was, I called DHL and asked them how that re-deliver thing works. So I have got told that I tick “re-deliver” and that in “On….” I can enter a date I wish them to re-deliver it to me as long as it’s 3 days after their try to deliver it to me and not later than 7 days after, since after 7 days the stock period expired and they return it to sender!

I have written int “On….” September, 15th and of course it didn’t come!

So, I called them and they said: “We cannot help you witout the postident number – as the sender.” and I was like: “I don’t know the sender!” and they: “Then if it doesn’t arrive, you can apply a complaint to us when we returned it to sender!”.- I found that was great! I can complain to them until after it’s too late!!!

It came the next day actually, but I wonder why offering a re-deliver service if it doesn’t work correctly???

That is the first and last time I took a use of their re-delivery service!

Technorati Tags: ,
Wanna discuss this post? Then do it in my forum! 🙂

Spread the love

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.