Pain, more pain, ViewSonic!

*Sigh*. Meanwhile it’s getting boring!
Once more I have to report about the lameness of German customer support of a company. Today in the spotlight: ViewSonic – “We do worse!”.

Infact, I have been waiting since over 3 weeks for a reply from ViewSonic Germany/USA, and I have sent 5 emails to ViewSonic Germany with no reply.
In the meantime some of the technical problems I have experienced got onviously fixed by getting a new PC. However I want to point out that the customer support
of Viewsonic SUCKS!

They ignore any email which customers send to them, ANY!
The only reply I have ever received from ViewSonic Germany was promotional crap as a “Thank You for registering your new ViewSonic VX924”.

I have sent a complaint email to Any contact email address of ViewSonic I could find. The result of this email are two auto responses: (which came straight in English, so no translation took place!):

From ViewSonic Germany:

“Thank you for your e-mail. I am out of the office from September 30th until Oktober 7th 2005. This message is not going to be deleted only delayed in
answering. I will get back to you after my return.

ViewSonic Technology GmbH

Beate Paefgen”

From ViewSonic Sweden:

“Hello, Thank you for your email.

I will be out of the office until monday 3th of October, in urgents matters please call the Swedish office at + 46 (0) 8 507 130 00

Med vΓ€nlig hΓ€lsning/Best regards,

At least I have received two emails, only automatic ones, though. πŸ™

EDIT:Meanwhile I have received a phone call from ViewSonic Germany! πŸ™‚
Terror emailing helped, it seems! 😎

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ICQ Fight is here!

After AIM Fight (which works with some ICQ accounts (UIN = screenname), there is now ICQ Fight! πŸ˜€

Let us quote them a bit:

So what is ICQ Fight all about?
ItΒ΄s a fun way to answer the question that has been bothering since 1st grade – we all know you’re popular, but is there anyone more popular than you?

Why fight?
To know how well connected you are in the ICQ network οΏ½and obviously, winning is always fun!

Who wins?
Your score is the sum of the current number of people online who have you in their Contact List, out to three degrees. This means the score is constantly changing, and the winner of the battle may constantly change.

Say WHAT?! Or how does it work?
It’s the wonders of geeks, mathematics and too much free time.Our computers use a complicated algorithm, so ICQ Fight can calculate how popular you are.Score is the sum of the current number of people online who have you in their Contact List, out to three degrees. It sounds a little complicated. But it’s not that bad. Here’s a diagram that makes it much clearer.

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Opera is free and without ads now!

Opera now goes for free and without ads!
Yes, this is no belated April Fool’s Day joke! Seems that due to the pressure of Firefox, they had to made it free! So, the latest version is now Opera 8.50, but unfortunately the new final does not contain a BitTorrent client anymore πŸ™

Well, maybe next beta! πŸ™‚

Enjoy Opera! πŸ™‚

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DHL and my headset

My new Logitech USB headset arrived and I am happy. But the question here is _how_ it arrived!

Some time ago, DHL took over our national parcel service. And on a Saturday, I was in the bathroom doing big buissnes when the doorbell rang and of course I could not answer. Later I found an orange DHL Express parcel notification card in my letterbox.

I think to make it more clear, I should explain, that there is in this suburb a Post Agency and a Post Office. In the Post Agency you can do all your stuff like you are used to. But when the postman for parcels brings you a parcel, and you are not at home, he puts it either at the Post Agency (for COD (Cash-On-Delivery) or other special letters or parcels) or at the Post Office (for BIG parcels).

Since I exspected no parcel at that time and I had no idea what it was, I called DHL and asked them how that re-deliver thing works. So I have got told that I tick “re-deliver” and that in “On….” I can enter a date I wish them to re-deliver it to me as long as it’s 3 days after their try to deliver it to me and not later than 7 days after, since after 7 days the stock period expired and they return it to sender!

I have written int “On….” September, 15th and of course it didn’t come!

So, I called them and they said: “We cannot help you witout the postident number – as the sender.” and I was like: “I don’t know the sender!” and they: “Then if it doesn’t arrive, you can apply a complaint to us when we returned it to sender!”.- I found that was great! I can complain to them until after it’s too late!!!

It came the next day actually, but I wonder why offering a re-deliver service if it doesn’t work correctly???

That is the first and last time I took a use of their re-delivery service!

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Orkut & GMail!

Is that what Orkut did in their recent downtimes?
They just made Orkut allowing GMail accounts! Now the network of trusted friends also allow any gmail Billy! =)

Well, the big disadvantage, as you can see in the login window in the screenshot, they made it broken for Opera! Booooooooooo! Bad marks for me and another reason to leave Orkut and showw it my back. Mainly also because I never get donuts πŸ™

Please also notice that I still have my Gmail Invitation Giveaway action running! 😎

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If Costumer Support simply…doesn’t work

I have written earlier about how “great” technical costumer supports of some company work.

If everything goes bad, they are either:

1) Slow (believe me, 4 weeks to reply to an email is slow!)
2) Short in their answers (1-sentence-replies)
3) They ignore your inquiry.

Gigabyte Germany was sooo funny!

My questions:

“1) Does your graphics card use 2 slots (a Gigabyte Radeon X800 256MB passive PCI-E DVI/TV)
and 2) how about the heath since it’s a passive cooled graphics card? I do not want to damage the cards underneath your Gigabyte card.”

Their reply:

“No this card uses 1 slot”

Question 2) was simply _ignored_ even my re-reply noticing them and asking to answer my 2nd question kept _ignored_ as of yet.

Since their homepage/contact form system uses PHP which automatically jumps to the German devision of your service, I cannot contact user services, as I would like to (I would have liked to contact their Taiwan costumer support in the hope they are more professional).

Thanks to Google I have found their company contact email of their headquarter “Gigabyte Taiwan” and so I wrote to them an email and I find the subject a kicker! πŸ˜€

“Complaint: Your Costumer support is a pain” πŸ˜€

5 days later I have received an email from Gigabyte Germany saying sorry for they failure, and then they have rang me up and answered to all my original inquiries.

Success! πŸ˜€

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Interview with Opera CEO Jon von Tetzchner

Thanks to Shmanky in my forum, who posted it there!

Well, the Opera CEO Jon von Tetzchner got interviewed by Cnet and was not too decent to make predicitons and visions plus plans to get Opera number 2nd.
Eventhough he likes Firefox, i.e. he said no bad word about them, be believes it’s possible to get Opera that much a name, that they will become second! πŸ™‚

He is also that guy that swom from Norway to the USA! πŸ™‚

Have fun reading! πŸ™‚

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Forum Server Maintenance

As you can see, my blog forum is down becuase my provider does >server maintenance, nice that you can see the percentage of how much is done yet and how long it should still take πŸ™‚

I hope after that for a flood of visitors! πŸ™‚ so come in and write, you do not need to register an account to be able to post there! 😎

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