*Sigh*. Meanwhile it’s getting boring!
Once more I have to report about the lameness of German customer support of a company. Today in the spotlight: ViewSonic – “We do worse!”.
Infact, I have been waiting since over 3 weeks for a reply from ViewSonic Germany/USA, and I have sent 5 emails to ViewSonic Germany with no reply.
In the meantime some of the technical problems I have experienced got onviously fixed by getting a new PC. However I want to point out that the customer support
of Viewsonic SUCKS!
They ignore any email which customers send to them, ANY!
The only reply I have ever received from ViewSonic Germany was promotional crap as a “Thank You for registering your new ViewSonic VX924”.
I have sent a complaint email to Any contact email address of ViewSonic I could find. The result of this email are two auto responses: (which came straight in English, so no translation took place!):
From ViewSonic Germany:
“Thank you for your e-mail. I am out of the office from September 30th until Oktober 7th 2005. This message is not going to be deleted only delayed in
answering. I will get back to you after my return.ViewSonic Technology GmbH
Beate Paefgen”
From ViewSonic Sweden:
“Hello, Thank you for your email.
I will be out of the office until monday 3th of October, in urgents matters please call the Swedish office at + 46 (0) 8 507 130 00
Med vänlig hälsning/Best regards,
Sophie”
At least I have received two emails, only automatic ones, though. 🙁
EDIT:Meanwhile I have received a phone call from ViewSonic Germany! 🙂
Terror emailing helped, it seems! 😎
Technorati Tags: support, ViewSonic
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