March, 2026 - Nafcom's Personal Site

How to email EA Support when their “EA Next” chat bot is broken

Update: If the below method doesn’t work (e.g. because the update of your case to resume is never been sent to the server), there is a hidden URL to use an email form to contact support at https://help.ea.com/en/customer-care/ instead.

This guide is partly using a few hints from a thread of the EA User Forums from 10 years ago “Seriously, How do I contact EA via email?“.

Normally, you are supposed to go through their support FAQ pages, then scroll to the very end of one of them and click on “Contact Us”, which will start a conversation with their “EA Next” chat bot which is broken when I tried, mind you they rely on a beta feature for customers to contact them as the only official way!

So, the email address to contact EA Support is mentioned a few replies down the thread: customerexperience @ ea.com

However, this will be confusing for you at first, as it triggers an auto-reply email stating the following:

However, if you logged into your EA account on the homepage, the “My Cases” overview will provide an overview of your previously closed cases.

A´nd there you will also find your previous case from just a few minutes ago that has been automatically closed as resolved by the system:

click on “Resume case” which will allow you to write to them your reason for resuming the case! Congrats! Now it is assigned to a support rep and you will get an actual human to reply to you!

Good luck!

Rescue your data from shut down Diigo bookmark manager and successfully import it into Raindrop.io

If like me, you are using an online bookmark manager, you might have a hard time, first del.icio.us died, i.e. was made read only when it was sold to Maciej Ceglowski who runs a paid clone named Pinboard.

Now it appears, the DNS entry for diigo is down, luckily, this means one can still access it if you got an api key using its ip address, hence one can use the https://mm-diigo-rescue-285.netlify.app . open source. no warrantee.

If you get an error message that the api is down with error 400, it is probably overwhelmed currently and should try again later.

After you copied and pasted the exported data into an editor, e.g. something like Notepad++ and saved it as a TXT file, you can ask ChatGPT to clean the dupes and supply an example export csv file of Raindrow as a role model to format the exported rescued bookmark list to.

In order to get such an csv file with correctly formatted saved bookmarks, make a new account with https://raindrop.io and make sure you add correct tags to the saved bookmarks afterwards (I saved 2 as sample), then export this and supply it to ChatGPT as comparison file.

Once ChatGPT did its work accordingly, you can download the newly and correctly formatted files with all double entries removed and properly formatted tags and import it into raindrop.io.

Voilla! Your bookmarks have been rescued! Once more….

My journey to avoid the Nvidia 12VHPWR melt

if you are not somewhat living under a rock and have at least a small interest in gaming, or graphical intensive work, you might have heard of the 12VHPRW connector and its wonderful tendency to sometimes melt for its user and therefor, “marry” the plug of the PSU and the jack of the GPU for good.

So I have managed to snag an affordable Gainward 5070Ti @16 GB GDDR7 VRAM Phoenix-S gpu and at just 56 € over MSRP.

I had to use an 12VHPRW extension cable as unfortunately the plug on the GPU side is too much sunk in,

However in the end it worked fine, as I used 2 zip ties to tuck them onto the upper drive bay which made it go flush with the case’s side window. As this way the WireView Pro II’s fan will never spin as it isn’t stuck into the GPU’s connector directly, it will be just fine.

The use of an extension cable was a solution suggested by Roman of Thermal Grizzly himself and he assured me, this is actually also covered by their extended warranty against damages to the card if the monitoring of the unit fails.

(The featured image of this post does not reflect the final stage of the upgrade).

After extracting its monitor software, installing its drivers and applying a firmware update, I experienced 2 shortcomings not reported by the many press publications or youtubers reporting about the WireView Pro II, and this is the hardware and driver sideffects and incompatibilities.

For once, because my motherboard has only 2 USB 2.0. connectors for front USB, and I already have both populated for front USB 2.0 port of the case and the other for a front 7 x USB 2.0 hub, I had to use 2 USB 2.0 splitters, one to allow the USB 4.0 expansion part of ASUS to perform firmware updates, and another to allow the Thermal Grizzly device to do the same.

Turns out, on the hardware side, sharing a USB 2.0 connector of the board with my Zealosund K66 Pro+ microphone makes the device description being blocked to Windows, hence it cannot detect and initialize at all.
Hence, I had to change its USB port to go to the case’s own USB 2.0 port instead, glad my mic has a long USB cable!

The other is, that the Logitech Bolt receiver I use for my “MX Master 4 for Mac” has decreased reception, so my mouse stutters and delays all over the place.
Swapping from rear USB ports to the front USB 2.0 hub fixed that.
Logitech issued an update earlier this week but of course it did not address this.

Both interference have been reported to Thermal Grizzly and have been told their software development department will look into supplying a fix.